FordPass is a platform that will empower you to rethink the way you travel. Through a collection of current features and programs, and features coming soon, FordPass will provide you with more mobility options so you can go further than you thought possible.
Ford is working to continually improve and expand the FordPass programs, features and functionality for our customers. These Terms describe programs and features currently available as well as features we expect to add in the future. The Terms apply to all of the features described below, but you can check the FordPass website and mobile app to see which ones are currently available. Some features of FordPass may only be available on the App or the Site. FordPass may also integrate with other services or devices, and these features may be subject to separate or supplemental terms or privacy practices – these will be presented to you in connection with that feature. Check back often as we add new programs and features to understand what FordPass can do for you!
Before we get started, we want you to know how FordPass works and we need you to click “Accept” to accept our Terms. Please review carefully.
A few important points:
You can use the Table of Contents below to easily move through these Terms:
These Terms apply to your access to and use of the FordPass and FordPass Rewards websites (the “Site(s)”) and FordPass mobile application (the “App”) (the App and Site are collectively referred to as “FordPass”), and the FordPass Rewards loyalty program (“FPR” or the “Program”) which are owned and/or administered by Ford Motor Company, One American Road, Dearborn, Michigan 48126 United States of America (hereinafter “Ford”, “we”, “us”). These Terms do not alter in any way the terms of any other agreement you may have with us. If you want to retain a copy of these Terms, please visit this link and save or print them. Access to and use of FordPass under these Terms is limited to the United States. Membership in FPR is limited to U.S. residents, excluding residents of U.S. territories.
By clicking “Accept” and/or using FordPass or its features, you agree to be bound by these Terms. You must be at least 18 years old, or the age of majority, as determined by the laws of your state or territory of residency, in order to accept these Terms, and hold a FordPass account. FordPass is only open to individuals; companies, groups and organizations cannot be members. To join, you must have a valid email address at the time of enrollment. Each email address may be only associated with one FPR member and one FordPass account (“FP Account”). Individuals may not have multiple memberships. However, a household may have more than one membership. Individuals who have the same permanent address are members of the same household (“Household”). FP Accounts cannot be merged or transferred.
FordPass allows you to set profile information and certain preferences in your account. You may not create names that are profane or obscene. If we decide any name you have created is profane or obscene, we reserve the right to remove or discontinue your use of FordPass. You may register an eligible vehicle with your FP Account. Only vehicles which are owned by a member of your Household may be registered to your FP Account. In addition, FordPass allows you to authorize other users to create their own profiles that will be linked to your FordPass account. Authorized users can view vehicle information (including vehicle location).You are responsible for all use by and through anyone you may authorize. If you authorize anyone that is under 18 years old, they may only use FordPass under your supervision when you are bound by these Terms.
We may modify these Terms at any time. We will alert you through FordPass of any material changes to these Terms, and allow you an opportunity to accept the modified Terms. Other modifications will be effective immediately upon being posted on FordPass or at such later time as we may specify, and your continued use of FordPass or its features will indicate your acceptance of the modified Terms. If you do not agree to these Terms or any modification of these Terms, then you must immediately stop using FordPass. Please see Section 8 below for the FordPass Rewards Terms which differ from the modification policies for updates to FordPass Terms.
We reserve the right to change, update, improve, correct, modify, suspend, discontinue or cancel all or part of FordPass, including any of its features, functionalities or manners of operation at any time without any notice or obligation to you. Your use of FordPass after any changes are implemented will be considered acceptance of such changes. FordPass may not be available during maintenance breaks and other times.
If you object to any changes to FordPass or to these Terms, your sole recourse is to stop using FordPass.
b. System Requirements/Updates/Changes/Cancellation
Use of FordPass requires a compatible computer and internet browser, mobile telephone or handheld device, internet access (fees may apply), and software (fees may apply), and may require obtaining updates or upgrades from time to time. Contact your internet service provider or data carrier for more information regarding usage rates and fees.
In some cases, you may need to install the newest version of the App before you can use FordPass again. Make sure that you can always access your vehicle even if you can’t access FordPass.
Certain FordPass features may require your vehicle to have a compatible SYNC in-vehicle system or FordPass Connect (“Software”). If your vehicle is equipped with Software, you agree that we or our affiliates or service providers may remotely check and automatically update your Software according to the vehicle software End User License Agreement (“EULA”) provided in your vehicle’s Owner Guide or otherwise by us. You may be able to update your Software through FordPass if you choose. You further agree that Ford, its affiliates, service providers, and/or designated agents may periodically check the version of the Software and may remotely deliver Software updates, upgrades, supplements, or changes to the Software without any further notice or additional consent. Data usage rates and fees may apply.
Not all features or services will be available in all markets and coverage may be limited, including due to your vehicle capability and data plan coverage. Availability of features is subject to change, and also dependent on your mobile device and vehicle capability and the internet access available to you. Some features may only be available through the Site or through the App. FordPass may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographical conditions and internet or data plan coverage.
You are responsible for keeping your FordPass account information and password secret, and for any activity that occurs under your account, including unauthorized activity. You agree to notify us immediately of any unauthorized use of your account or password.
To uninstall FordPass from your mobile device, you must use the application management tools provided with your device. Consult your device manual for assistance.
To cancel your FordPass Account, contact Customer Support at Fordpass@ford.com. By cancelling your FordPass Account, you also will cancel your membership in FPR. All FPR membership benefits, including accrued Points (as defined below) will immediately be forfeited upon cancellation.
If your vehicle has embedded connectivity and you connect your vehicle through FordPass, your vehicle will continue transmitting data to Ford even if you uninstall FordPass. If you want to turn off data transmission from the vehicle, please consult your vehicle’s owner guide to turn-off data transmissions, which may require a Master Reset in the SYNC settings.
FordPass Mobile App
Information We Collect: We collect the following types of information through your use of FordPass (including when you visit a FordHub) or third-party services that integrate with FordPass, such as Ford GoBike, which we also may combine with other information you have previously provided, or that we have collected from other sources:
How We Use Information We Collect: We use your personal information – information that reasonably identifies you – to provide you with great functionality and services, allow you to control certain vehicle features, fulfill requests you’ve made in FordPass, personalize your experience, troubleshoot problems, develop new and improved products, services, and marketing strategies and research, to protect safety, property, privacy, and security, or to comply with legal requirements. If you provide us with an email address for forward-to-a-friend functionality, we will use the email solely for the purpose of forwarding to your intended recipient. WE MAY send communications about products, services, offers, promotions, news, and more that are customized based on your personal information, including your location, speed, and driving characteristics. You may choose not to provide certain personal information (such as not entering a VIN to connect to your vehicle or not entering a credit card to use My Wallet services), but this may limit or prevent use of certain features. We may use and share non-personal information for any purpose.
How We Share Information: We do not provide personal information obtained through FordPass to anyone for independent use without providing you a choice, except authorized dealers and our affiliates (the group of companies related by common control or ownership) and as described below.
Children’s Privacy: FordPass does not knowingly intend to collect personal information from children under 13 years of age.
How to Contact Us, Access, or Control the Use of Your Information: For more information or to request correction or removal of personal information, contact us as at
800-232-5952 (TDD for the Contact Us section below.hearing impaired)
Available 8:00 am - 8:00 pm EST
Monday - Friday
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Security and Retention of Your Information: We use systems, policies, procedures, and technology to provide reasonable security to protect and maintain the security and accuracy of your information. We will only retain your personal information for so long as reasonably necessary to fulfill legitimate business purposes.
Your California Privacy Rights: To review, please visit https://www.ford.com/help/privacy/#caPrivacy.
The following terms (“Payment Terms”) apply to the payment features (collectively, “Wallet”) of designated Lincoln and Ford mobile apps and websites which allow you to make purchases and pay for goods or services through your stored Payment Methods (as defined below). We refer to these features generally as the “Payment” features. The Payment features are maintained and operated by Ford, Lincoln, or their third-party payment service providers.
If you use the same login information for FordPass and Lincoln Way, your Payment Methods will automatically be synced when you access the Payment features of the other app.
By clicking “I accept,” you:
We may modify the Payment Terms at any time. We will alert you through the apps of any material changes to the Payment Terms, and allow you an opportunity to accept the updated terms. Modifications will be effective immediately upon being posted on the app or on a future date as we may specify, and your continued use indicates your acceptance of the modified Payment Terms.
If you do not agree to the Payment Terms or any modifications to the Payment Terms or features, your only option is to stop using the Payment features.
We reserve the right to update, modify, suspend, or discontinue any part of the Payment features at any time without any notice or obligation to you. Payment features may not be available during maintenance breaks and other times.
a. Account Registration
To use the Payment features, you must register a valid credit card, debit card, or an eligible bank account (if ACH payments are enabled) (“Payment Method”). Our registration process asks you for your name, address, credit card, debit card, or bank account number(s) and associated information necessary to validate and process payments with the Payment Method. All information provided during registration must be current, accurate and complete.
You authorize Ford and Lincoln to confirm that your Payment Method is valid, including by submitting a payment authorization request or a low dollar authorization credit and/or debit, in accordance with the relevant rules that Payment Method, such as the network rules of Visa, MasterCard, American Express or Discover (“Network”). If we submit a low dollar authorization for your credit or debit card, your card is not actually being charged, and any temporary charge shown on your account will disappear in a few days.
b. How Payments Work / Our Role
The Payment features let you make payments using your stored Payment Method for goods and services offered by Ford or third-party merchants, including Ford dealers (“Merchants”). The Payment features use services and technology provided by third-party payment service providers, which are subject to change at any time.
You acknowledge and agree that when you make a purchase using the Payment features (“Transactions”), the Transaction is solely between you and the Merchant, which may or may not be Ford or Lincoln as specified for each Transaction. You authorize our payment service providers to collect, analyze and relay information generated in connection with Transactions. Transactions are subject to the terms and conditions governing your Payment Method and to any agreements between you and your financial institution.
c. Supported Payment Methods
Most US-issued credit and debit cards with a Network brand can be used with the Payment features, though certain card types may not be used. In some cases, you may also be able to store your bank account and routing information to enable make ACH transactions from your account using the Payment features. Eligible Payment Methods are subject to change at any time.
d. Recurring Payments
If a Merchant offers you the ability to use the Payment features to make recurring payments on a monthly or other periodic basis, such as a subscription or a car payment (“Recurring Payments”), you may do so by following the prompts and providing the requested information. You authorize the Merchant to charge your selected Payment Method on the specified schedule. Unless otherwise stated, your Recurring Payments and the relevant billing authorization will continue indefinitely until you cancel.
e. Transaction History
When you make a payment using the Payment features, we will update your activity in FordPass and provide you a Transaction confirmation. In some instances, the Transaction confirmation may serve as your receipt and the Transaction also will appear on your card or account statement. Except as otherwise required by law or by the terms of another agreement between us, you are solely responsible for (a) compiling and retaining permanent records of all Transactions and other data associated with your use of the Payment features, and (b) reconciling all transaction information associated with the Payment features. If you believe that there is an error or unauthorized Transaction activity, you agree to contact us immediately.
Except as set forth in the Payment Terms, all Transactions are non-refundable and non-reversible. You may have additional refund or charge-back rights based on a Merchant’s policies or under your agreement with your financial institution or applicable state and federal laws. You should review your periodic statement received from your financial institution to verify your Transactions.
g. Customer Service
We provide customer service for issues relating to how the Payment features work. For other issues – like pricing of goods and services, order fulfillment and cancellation, returns and refunds, product functionality or technical support, contact the appropriate Merchant. For issues related to your Payment Method, contact your financial institution.
h. Periods of Inactivity
If our records indicate that you have not used the Payment features for at least six (6) months (or another period that we may specify), we may disable your access to the Payment features.
i. Suspension or Termination
We may suspend or terminate your access to the Payment features for any reason or no reason at any time upon notice to you. Without limiting the foregoing, we may also suspend your access to any Payment features if (a) you have violated the Payment Terms, (b) you pose an unacceptable fraud risk to us, (c) you provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct, or (d) we notice suspicious activity.
j. Effect of Termination
We will not be liable to you or any third party for compensation, reimbursement, or damages in connection with your use of the Payment features, or any termination or suspension of the Payment features or your access to it, including with respect to any deletion of your information or account data. If your Payment account is terminated for any reason or no reason, you agree (a) to continue to be bound by the Payment Terms and remain responsible for any Transactions you have processed through the Payment features, (b) to immediately stop using the Payment features, and (c) that we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE PAYMENT FEATURES IS AT YOUR OWN DISCRETION AND RISK, AND NONE OF FORD, LINCOLN, THEIR EMPLOYEES AND SUPPLIERS, OR THE PAYMENT SERVICE PROVIDERS ARE RESPONSIBLE FOR ANY DAMAGES THAT RESULT FROM YOUR USE OF THE PAYMENT FEATURES, INCLUDING WITHOUT LIMITATION, ANY FAILURE TO COMPLETE TRANSACTIONS IN ACCORDANCE WITH YOUR INSTRUCTIONS.
l. Indemnity and Release
By using the Payment features, you agree that you will defend, indemnify, release and hold harmless us and our subsidiaries and affiliates, their respective distributors, dealers, dealer associations, suppliers, licensors, partners and advertising and promotions agencies, from and against any liabilities, claims, damages and expenses (including reasonable attorneys’ fees and costs) arising out of any use of the Payment features by or through you, your breach or alleged breach of the Payment Terms, or your violation or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with our defense of such claim.
You acknowledge and agree that your app store provider has no liability, responsibility or obligation to you, including with respect to the investigation, defense, settlement or discharge of a third party’s intellectual property infringement claim.
The Payment Terms, together with the FordPass Terms and Conditions, and any additional terms to which you agree when using particular elements of FordPass, constitute the entire agreement regarding the Payment features. The Payment Terms are governed by, and construed in accordance with, the laws of the State of Michigan (except in relation to any conflict of law provisions thereof), except to the extent local law requires otherwise. Unless local law mandates otherwise, all lawsuits arising from or relating to the Payment Terms shall be brought in the Federal or State courts located in Wayne County, Michigan. If a court determines that any term or condition is illegal, invalid, or unenforceable, then such term will be eliminated and the remaining terms and conditions will remain in full force and effect. Our failure to exercise or enforce any right or provision of the Payment Terms shall not constitute a waiver of such right or provision.
n. Contact Us
If you have any questions, comments, or claims regarding the Payment features, you may contact us by finding your local contact information by going to the Contact US Page by clicking here or contacting us in the U.S. at:
800-521-4140 (Lincoln U.S.)
800-392-3673 (Ford U.S.)
800-232-5952 (TDD for the hearing impaired)
Available M-F 8:00 am - 5:00 pm ET
Available Sat. 9:00 am - 5:30 pm ET
Lincoln Motor Company / Lincoln Concierge
Ford Motor Company / Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
Your vehicle may have the ability to access certain operational features through the FordPass app, including locking and unlocking the doors, remote start and remote stop. These features may not be available on all vehicle makes and models and are not currently available through the Site.
Note: FordPass Connect is an optional feature on select vehicles (SYNC Connect for 2017/2018 model year vehicles) and is required for certain features. Service on 2018 and prior model year vehicles includes a complimentary 5-year trial for remote features. Service for 2019 and later model year vehicles includes a 1-year trial for remote features. Excludes Wi-Fi hotspot, and starts with vehicle sale date (after which fees apply).
Connected service and related feature functionality is subject to compatible AT&T network availability. Evolving technology/cellular networks may affect functionality and availability, or continued provision of some features, prohibiting them from functioning. Certain restrictions, 3rd-party terms, or message/data rates may apply.
Complimentary trial includes the following features:
See your Dealer for complete trial details and other restrictions.
Note: Always take your key or key fob with you when you leave your vehicle. Remote unlock may not function during service interruptions or if the battery is too low.
Various features of FordPass allow you to connect with your dealer, including to schedule services, locate dealers, get directions to your dealer, and view new dealer inventory. By using the locator services you will be subject to the terms provided by the location or mapping service that you use.
All service appointments and vehicle services are the responsibility of you and your dealer. Dealers are separate legal entities, independent from us, and we are not responsible or liable for dealers’ activities, including any services you receive from your dealer or the content of dealer websites.
You may also be able to view new inventory at your preferred dealer. The inventory listed on FordPass may not be current with the exact inventory available with your dealer. Contact your dealer for the actual price and availability of any vehicle and any applicable terms and conditions that may apply.
The Vehicle Details feature may allow you to access certain information related to your vehicle via FordPass. In order to register your car with the Vehicle Details feature, you will need to input your VIN number. By registering your vehicle with Vehicle Details you expressly opt-in to receiving notifications, including email, as well as other communications from us related to the Vehicle Details feature. If you wish to opt-out of these communications, please contact Ford Guides through FordPass or stop using the Vehicle Details feature by changing your preferences in the settings menu of FordPass. You must be an authorized user of a vehicle in order to link your FordPass account to the VIN of a vehicle you do not own or lease, which may have to be approved by a primary account holder and authenticated in the vehicle. You may remove your VIN from FordPass at any time, however removal of the VIN may affect certain FordPass features.
If equipped, the vehicle status feature may allow you to view certain notifications on FordPass, regarding Vehicle Health Alerts. These alerts may include electric battery health, fuel level, fuel consumption, odometer, tire pressure, VIN number, and other diagnostic information. These notifications should not be used or relied upon in place of normal vehicle maintenance. If at any time you believe there may be an issue or problem with your vehicle, consult with a professional for diagnosis and required maintenance.
If your vehicle has Wi-Fi hotspot functionality and you have activated a data plan, you can view information about your data plan through FordPass. You must sign up for wireless service directly with your vehicle’s wireless provider, and your provider is solely responsible for the wireless service, subject to separate terms and conditions you agree to when you activate your service, and for the data about your plan available through FordPass. Always pay careful attention to the road and do not drive distracted. Wi-Fi hotspot intended for passenger use only.
Parking-related services are limited to informing you of the location and potential availability of parking, and (for certain parking locations, as indicated) enabling you to reserve and pay for parking. We may use third parties to provide these services. We do not, however, sell parking, provide a parking service, operate a parking lot, or otherwise accept custody of motor vehicles. These services are provided by others, such as parking facility owners or operators, and they are in no way our agent or acting on our behalf.
You will be required to set up accounts with third party operators to reserve and pay for parking.
Parking rates are set directly by the parking owner or operator, not us. Reserved rates may differ from drive-up rates (if available), and may be subject to change. You are responsible for paying the actual rates for all parking, including any costs for parking in excess of your booked time.
You are responsible for selecting your parking and compliance with all signs, laws, and regulations relating to parking. You also are responsible for compliance with the agreement with the operator of the parking facility as posted at the location or otherwise provided to you (which agreement will, in all cases, govern the parking arrangement). Allocation of parking spaces is not within our control and we do not guarantee the availability of a specific parking spot. Please use your best judgment when deciding on a parking facility or location and do not park at a facility or location that you do not feel is safe and secure.
We do not represent or warrant the quality, suitability, safety, or security of any parking, and we disclaim all liability arising from any lack of quality, suitability, safety, or security of any parking or otherwise related to your use of parking and parking facilities and locations (including, without limitation, liability regarding the safety or security of persons or property in parking facilities and locations, and the consequences of not being able to park or delays associated with parking). This limitation does not preclude the refunds listed herein or other remedies available to you by law.
When you register with FordPass you are automatically enrolled in FordPass Rewards. FordPass Rewards ("FPR") is brought to you by Ford and participating Ford and Lincoln dealerships (“Dealers”). Participation in FPR is subject to these terms and conditions of Section 8 (collectively, the “FPR Terms”).
Membership in FPR is open to U.S. residents, excluding residents of U.S. territories, 18 years of age or older, or the age of majority in their place of legal residence, whichever is older. Membership is only open to individuals; companies, groups and organizations cannot be members. You must have a valid email address at the time of enrollment. Your FordPass account email address may include special offersonly be associated with one FPR member and one membership account (“FPR Account”). Individuals may not have multiple memberships. However, a household may have more than one membership. Individuals who have the same permanent address are members of the same household (“Household”). Memberships cannot be merged or transferred. You may register an eligible vehicle with your FPR Account. Only vehicles which are owned by a member of your Household may be registered to your FPR Account.
b. EARNING POINTS
FPR allows Members to earn FordPass Rewards Points. To earn FordPass Rewards Points, you must have an active and valid FPR membership at the time you engage in any FPR activity.
FordPass Rewards Points can be earned through multiple different activities, including the purchase of Ford, Motorcraft, or Omnicraft parts, and any associated labor from a Participating Dealer, as well as through use of FordPass and other promotions from time to time, which may be basedFord-related activities. Points will not be awarded for paid taxes and fees. Click here for more information about qualifying activities to earn and redeem FordPass Rewards Points.
FordPass Rewards Points will be deposited into a FPR Account within 10 days of the qualifying transaction.
FordPass Rewards Points are not transferrable.
c. REDEEMING POINTS
FordPass Rewards Points can be redeemed for various items from Ford, used towards the purchase of a vehicle, for discounts on things you do through FordPass. You do not have to use Perks in order to use service, parts or accessories at any participating Dealer, or for any other parts of FordPass. The type and frequency of Perks, offers, and promotions will vary, and each one rewards as determined by Ford ( collectively, “Rewards”).
Points will be subtracted from your FPR Account balance immediately upon completion of the redemption transaction. Rewards may be subject to additional terms and conditions, such as expiration dates or restrictions on use. Each sweepstakes is subject to its own official rules eligibility and participation criteria. Once redeemed, Points cannot be refunded or returned to you.
d. POINTS VALUE
FordPass Rewards Points do not have any cash value. Points are only a measurement of a member’s activities in FPR and are not considered the property of the owner. Points are not redeemable for cash, check, or any other form of credit. The list of Rewards, the number of Points required for a Reward, and the structure of FPR may be modified by Ford at any time.
e. POINTS BALANCES
Members can view their current Points balance and previous activity on their FPR Account Home screen.
Any errors or omissions on transactions posted to your FPR Balance must be reported within 60 days from the date of the eligible transaction by using the Guide feature in FordPass, contacting a Ford Guide or contacting Ford as noted in the Contact Us section below (see Section 22). Failure to supply necessary documentation may result in an inability to award Points. For verification, you should retain all receipts and documentation until your Points are credited to your FPR Balance.
If you do not receive a Point accrual, Reward, or other benefit, Ford’s liability will be limited to the equivalent of that Point accrual, Reward, or benefit.
Ford has the right to correct any Points posted in error.
f. FPR MEMBERSHIP CANCELLATION
You may cancel your FPR membership at any time by contacting Customer Support at Fordpass@ford.com. Accrued Points will immediately be forfeited upon cancellation.
g. POINT EXPIRATION AND ACCOUNT TERMINATION
Your FordPass Rewards Points balance expires and is forfeited when you have not earned Points, redeemed Points, or fulfilled a reward earned through FPR for 365 consecutive calendar days.
Participation in FPR is a privilege granted to members, and as such can be suspended, revoked, or terminated at any time by Ford for any reason. If your FPR membership is terminated, all Points associated with your FPR membership and membership benefits will be forfeited immediately upon termination. If your FPR membership is terminated due to fraudulent activity or noncompliance with these FPR Terms, you cannot participate in or rejoin FPR. Notwithstanding the foregoing, your FordPass account will remain open and active unless discontinued pursuant to Section 1(a).
h. PROGRAM CHANGES AND PROGRAM TERMINATION
Ford reserves the right to change or terminate FPR, or parts thereof, at any time without notice and without further obligations to FPR members, including, but not limited to modifications which: (a) govern points earned on and after the date of change; or (b) change the value of Rewards. No points will be earned or redeemed after the effective date of termination. Any and all changes and/or amendments to these FPR Terms will become binding upon all members immediately.
i. TRANSFER OF RIGHTS
Ford’s rights and obligations under FPR may be assigned or transferred by Ford to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.
j. INTERPRETATION OF FPR TERMS
All interpretations of these FPR Terms will be at Ford’s sole discretion and Ford’s decisions will be final.
k. OWNER ADVANTAGE REWARDS MEMBERS; SERVICE BALANCES
All Owner Advantage Rewards (“OAR”) Members earned OAR Service Balances and complimentary oil changes will be automatically converted to FordPass Rewards Points.
OAR Members have 365 consecutive calendar days from the activation date of FordPass Rewards to accept the FordPass Terms and enroll in FordPass Rewards. If an OAR member does not enroll within the specified time then the earned OAR Service Balances and complimentary oil changes will expire and will not be converted to FordPass Rewards points.
FordPass Rewards Points that were converted from earned OAR Service Balances and complimentary oil changes expire and are forfeited if a member has not earned Points, redeemed Points, or fulfilled a reward earned through FPR for 365 consecutive calendar days after the member has accepted the FP Terms.
FordPass may offer certain guides and roadside assistance, subject to your vehicle’s warranty and may not be available for all makes and models of vehicles. If your warranty is expired you may not be able to access this feature. If you wish to obtain extended warranty coverage at any time, please contact us as set forth in the Contact Us section below. Furthermore, if you no longer have a warranty and wish to purchase roadside assistance through FordPass, you may do so by contacting Ford Guides.
Assistance may be provided by live chat or through email with remote Ford Guides. FordPass may allow you to provide contact information for a Guide to contact you via phone, email or text. If you provide your contact information, you are expressly consenting to a Ford Guide to contact you. Phone calls may be recorded for quality assurance purposes, and by continuing to speak with the Ford Guide you consent to having the call recorded for such purposes.
Any maps or guides available through FordPass may not accurately reflect current road conditions as these are subject to change. We will not be liable for any damage to you, your passengers, third parties or your or other vehicles due to your use of FordPass or due to faulty or poor road conditions. Please take caution when driving to ensure that road conditions are safe. Without limiting any disclaimers set forth in the vehicle warranty terms, we do not make any, and hereby expressly disclaim any representation or warranty regarding the accuracy, completeness or quality of any information or advice given in connection with this FordPass feature.
Ford Guides cannot address warranty or customer service questions or concerns about products sold by Ford. If you have a question about a Ford product or have a concern with a vehicle, please contact your authorized Ford dealer or Ford’s Customer Relationship Center as listed in the Contact Us section below.
Warning: We recommend against the use of any hand-held device while driving, riding bicycles, or any other activity that requires your full attention, and encourage the use of voice-operated systems when possible. Accessing or using FordPass on hand-held devices while driving, riding a bicycle, or other activity could distract your attention and result in loss of vehicle control, crash and injury. FordPass may send messages or push notifications to your cell phone. Do not read messages on hand-held devices while driving, riding a bicycle, or similar activities.
If you choose to communicate with us, you expressly consent to our representatives contacting you in the manner you request. You can choose whether or not to receive push notifications in the device settings. You may opt-out of receiving FordPass marketing emails by unsubscribing in the email. You may continue to receive communications within FordPass.
FordPass may use data from third party sources, such as maps and directions, to provide services. This data and other information may not always be accurate. We are not responsible for any data provided by third parties or your reliance upon the same. Terms applicable to location based services to which you will be bound by using FordPass include:
FordPass may contain or rely in part on certain free, shared, or public library software (“Open Source Software”). Please refer to the posted Open Source Software acknowledgements located at http://corporate.ford.com/ford-open-source.html for more information on any obligations or restrictions that may apply to the use of Open Source Software.
FordPass and any content (images, logos, text, music, sounds, wallpaper, badges, etc.), data or software made available through or in connection with FordPass (including via FordPass-related websites) (collectively, “FordPass Content”) is owned by us or used under license. FordPass Content is protected by worldwide copyright, trademark, patent, trade secret, or other proprietary rights whether or not a copyright notice or other proprietary mark is present. You agree to comply with all copyright laws in your use of FordPass Content, including preventing any unauthorized copying. Except as expressly provided herein, we do not grant any express or implied proprietary rights to FordPass Content.
Subject to your compliance with these Terms and any other terms communicated in connection with specific FordPass Content, we grant you a non-exclusive, non-transferable, limited right to access, view, use, display and listen to FordPass Content for your personal, non-commercial use only. You agree not to dispute our claims of ownership or validity of our rights in FordPass Content.
If you violate any of the Terms, your rights will immediately terminate and we may terminate your access to FordPass Content without notice and without any refund of fees, if applicable.
Any right or authorization granted to you by us is also subject to the following restrictions:
CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY DAMAGE FORDPASS OR OTHERWISE UNDERMINE OUR LEGITIMATE BUSINESS OPERATIONS MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND WE RESERVE THE RIGHT TO COOPERATE IN THE PROSECUTION OF ANY SUCH INDIVIDUAL(S) AND TO PURSUE ALL REMEDIES TO THE FULLEST EXTENT PERMITTED BY LAW.
The Ford name, and all trademarks and logos displayed on FordPass are owned or used under license by us. The unauthorized use of any trademark displayed on FordPass or included in any FordPass Content is prohibited.
If you believe that any content on FordPass infringes your copyright rights, please contact our designated agent for receiving such notifications in writing as follows:
330 Town Center Drive, Suite 800
Dearborn, Michigan 48126
Email address: DMCA@ford.com
Fax number: 1-313-322-7162
Your communication must comply with the “Elements of Notification” requirements set forth in 17 U.S.C. § 512.
New or confidential ideas are prohibited on FordPass. If you have an innovative idea, please use the official Ford process at: http://corporate.ford.com/innovation/innovation-ideas-submission.html.
By using FordPass and FordPass Rewards you agree that you will defend, indemnify and hold harmless us and our subsidiaries and affiliates, their respective distributors, dealers, dealer associations, suppliers, licensors, partners and advertising and promotions agencies, from and against all the liabilities, claims, damages and expenses (including reasonable attorneys’ fees and costs) arising out of any use of FordPass or FordPass Rewards by or through you including any of its features or services, your breach or alleged breach of these Terms, and/or your breach or alleged violation of the patent, copyright, trademark, proprietary or other rights of third parties. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and, in such case, you shall agree to cooperate with our defense of such claim.
You acknowledge and agree that your app store provider has no liability, responsibility or obligation to you, including with respect to the investigation, defense, settlement or discharge of a third party’s intellectual property infringement claim.
FordPass and FordPass Rewards and/or any of their features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. We are not responsible for any unavailability, interruptions or errors of FordPass or its features. We may modify, suspend, or discontinue FordPass, FordPass Rewards or any feature at any time without notice. FordPass, FordPass Rewards and all the information accessible through each are provided for information purposes only on an “as is” and “as available” basis. We, our information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of FordPass, FordPass Rewards, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH FORDPASS AND YOUR USE THEREOF. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW WE, OUR INFORMATION PROVIDERS AND THEIR AGENTS ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF FORDPASS, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM FORDPASS, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH FORDPASS BY ANY THIRD-PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA FORDPASS.
TO THE FULLEST EXTENT PERMITTED BY LAW WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD-PARTY THROUGH FORDPASS OR ANY HYPERLINKED WEBSITE OR APP, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NEITHER WE, OUR INFORMATION PROVIDERS OR THEIR AGENTS ARE PROVIDING ANY LEGAL, TAX, MEDICAL, COUNSELING, ACCOUNTING, INVESTMENT, FINANCIAL OR ANY OTHER PROFESSIONAL SERVICES OR ADVICE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS BE LIABLE FOR ANY, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, PROFITS, GOODWILL, DATA, OR USE OF MONEY, WHETHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE, ARISING OUT OF OR RELATED TO ANY ACCESS TO, USE OF, OR INABILITY TO ACCESS OR USE FORDPASS OR ANY OF ITS FEATURES, FUNCTIONALITIES, CAPABILITIES OR CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This section does not affect, and is not intended to affect, any rights that a consumer has that are not able to be excluded under applicable consumer laws.
These Terms together with any additional terms to which you agree when using particular elements of FordPass or FordPass Rewards constitute the entire agreement regarding FordPass, FordPass Rewards and any services. Unless and to the extent local law requires otherwise, these Terms are governed by, and construed in accordance with, the laws of the State of Michigan, except in relation to any conflict of law provisions thereof. Unless local law mandates otherwise, all lawsuits arising from or relating to these Terms shall be brought in the Federal or State courts located in Wayne County, Michigan. If a court determines that any term or condition in these Terms is illegal or unenforceable, then such term will be eliminated and the remaining terms and conditions will remain in full force and effect. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.
If you have any questions, comments, or claims regarding FordPass or FordPass Rewards you may contact us by finding your local contact information by going to this website http://corporate.ford.com/our-company/country-websites, or contacting us in the U.S. at:
800-232-5952 (TDD for the hearing impaired)
Available 8:00 am - 5:00 pm EST
Monday - Friday
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126